Welcome to Bikini Confidence’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our Customer Confidence Team is always here to help at [email protected].

Product Questions

1. What types of swimwear do you offer?
We specialize in a variety of swimwear including Bikini Sets, One Pieces, Resort Wear, Separates, and Tankini Sets. Each piece is designed with our signature tummy-control technology to ensure you feel confident and beautiful.
2. Do your swimwear pieces offer tummy control?
Yes! All our swimwear is designed with premium tummy-control features to provide a smooth, flattering fit that enhances your natural curves while offering comfort and support.
3. How do I choose the right size?
We recommend consulting our size chart available on each product page. Our swimwear is designed to fit true to size, with attention to providing both support and flexibility for different body types.

Shipping & Delivery

1. Where do you ship?
We ship worldwide to most international locations, bringing California beach confidence to shores across the globe. Please note we cannot ship to some Asian countries and remote areas.
2. What shipping options are available?
We offer two shipping methods:
– Standard Shipping ($12.95): Handled by DHL or FedEx, delivered within 10-15 days after processing
– Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 days after processing
All orders require 1-2 business days for processing before shipping.
3. How can I track my order?
Once your order ships, we’ll email you tracking information. You can use this to follow your package’s journey directly with the carrier (DHL, FedEx, or EMS).
4. Why might my delivery take longer than estimated?
International delivery times may vary slightly depending on your location and customs processing. During holiday seasons or unexpected events, there might be additional delays beyond our control.

Returns & Exchanges

1. What is your return policy?
We want you to be completely confident in your purchase. If your swimwear doesn’t fit perfectly or meet your expectations, we offer returns within 15 days of receipt. Please visit our Returns Policy page for complete details.
2. How do I initiate a return?
Please contact our Customer Confidence Team at [email protected] to initiate a return. We’ll guide you through the process and provide return instructions.
3. What condition must items be in for returns?
Returned items must be unworn, unwashed, and with all original tags attached. They should be returned in their original protective packaging to ensure we can accept them back into our inventory.

Payment & Account

1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
2. Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information. Your data security is our priority.
3. Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Company Information

1. Where is Bikini Confidence located?
We’re based in sunny California, with our headquarters at 1992 Delaware Avenue, San Francisco, US 94107. Our designs are inspired by the California beach lifestyle.
2. How can I contact customer service?
Our Customer Confidence Team is available at [email protected]. We typically respond within 24-48 hours and are dedicated to helping you with any questions or concerns.
Still have questions? Our team is here to help you every step of the way. Email us at [email protected] and we’ll get back to you as soon as possible.

From all of us at Bikini Confidence – we can’t wait to see you shining on the beach in swimwear that makes you feel absolutely empowered!